Have you used the Dhani app to verify your mobile number? If you have, then you might know that receiving an OTP to complete the verification process isn’t always possible.
Many users have reported getting an error message saying SMS Verification Failed when they receive an OTP from the Dhani app and try to send it in. Here is what you can do if this happens to you.
- Introduction to Dhani app?
- Dhani App OTP Not Receiving
- 1. Is your mobile data off?
- 2. Are you using an older model of Android?
- 3. Have you tried restarting your device?
- 4. Have you logged into another account for any reason?
- 5. Is your internet connection having trouble staying connected or loading pages?
- 6. Do you have two-factor authentication enabled?
- 7. Did you clear the cache?
- 8. Reinstall Dhani App
- 9. Reinsert the Sim card
- Wrapping Up
Introduction to Dhani app?
The Dhani App is a platform where you can buy or sell products to other people all over the world. You can also use it as an online marketplace to purchase new items for yourself.
It has a wide variety of sellers and buyers from different countries, making it easy for you to find what you are looking for.
All you have to do is download the app, browse through our wide variety of products and make your selections.
Dhani App OTP Not Receiving
Dhani is a new shopping app that allows you to buy anything on your phone. All you need to do is enter your payment information and you can buy whatever you want.
However, many people are experiencing issues with receiving their one-time passwords (OTPs) after they have submitted their card information.
If this is happening to you, there are a few things you should check before contacting customer service.
1. Is your mobile data off?
Some users have found success by turning off their mobile data before trying to log in again. You can also try deleting the app and reinstalling it, which may work better if your internet connection isn’t working properly.
2. Are you using an older model of Android?
Some older models of Android phones may not be compatible with Dhani’s newer operating system, which means logging in will be much more difficult.
3. Have you tried restarting your device?
It may seem simple but restarting your device sometimes fixes small glitches like these. Give it a shot before submitting a ticket or making contact with customer service.
4. Have you logged into another account for any reason?
Your login history might show multiple accounts created under the same email address. In order to receive OTPs for your original account, make sure all other accounts are logged out and delete any extra accounts that were created without consent first.
5. Is your internet connection having trouble staying connected or loading pages?
If so, this could be due to old updates on your phone. Head over to Settings > About Phone > System Updates and see if there are any available updates for your device. Remember that you may need to connect your charger when installing updates
6. Do you have two-factor authentication enabled?
A lot of sites now offer two-factor authentication as an additional security measure. When you enable two-factor authentication it adds an extra layer to the login process and it reduces the chance of hacking.
What does this mean?
Two-factor authentication requires you to verify your identity by providing something only you know (like a password) and something only you own (like your phone).
By requiring both, it makes it harder for hackers to access personal information because even if they get past one of those barriers, they will still need the other.
It is worth noting that Dhani doesn’t currently offer two-factor authentication so double-check if yours is enabled before trying to create an account.
There are a number of reasons why you might not be able to receive an OTP, such as incorrect numbers being entered or incompatibility with your model of Android.
Try the steps above before resorting to customer service and remember: two-factor authentication is always a good idea.
If none of the above methods work, we recommend contacting their customer care team by sending an email.
7. Did you clear the cache?
Sometimes, when you sign up for the Dhani app and provide the correct phone number, you don’t receive OTP on your number. This is a common problem that can be fixed by doing the clear cache on the app. Here is how to do it:
- Open Settings on your phone.
- Scroll down and tap ‘Applications’ or ‘App Manager‘.
- Find the Dhani app that is giving you trouble and tap on it.
- Tap ‘Clear Cache‘.
Restart your phone and go back into the app to try again sending OTP
8. Reinstall Dhani App
When you are not receiving OTP on your phone, it might be due to the phone or the app. If you are having trouble with your Dhani app not sending the verification code to your phone number, try uninstalling and reinstalling the app.
Make sure that after you uninstall the Dhani app, switch off it for 5 minutes before installing the app again. This will clear up the issue with OTP not receiving.
9. Reinsert the Sim card
If you are experiencing a problem with your Dhani app not receiving OTP, the first thing you should do is remove the sim card from your phone.
Once removed, reboot your phone to see if this solves the problem. If it does, you will need to buy a new sim card for your phone and if this doesn’t solve the problem, then it may be an issue with your subscription.
The Dhani app has been known to have some bugs and glitches, so it is likely that you are not receiving any OTP messages because of this.
If it’s happened before, then we recommend logging out and logging back in to see if you can get your messages for future notifications.
If this doesn’t work, we recommend that you uninstall and reinstall the app. This should solve the issue. However, sometimes the glitch can persist after reinstalling the app. Please contact their customer service for assistance with fixing this problem.